“ To live Servant Leadership effectively; we start with the view that we are going to treat our staff as our “customers.” As CEO of Zingerman’s, my “biggest” customers are the managing partners of each of our businesses, and the central administrative staff, all of whom report to me. In turn, each partner’s primary customers would be the managers who report to them in their businesses…In each case the idea is to that the leader is giving great service to his or her staff, in order to keep the service energy in the organization flowing out, toward the front-line hourly staff.
– I’ve been a good actor, only pretending to know stuff, then looking it up in the student’s book when they come to me. (It’s not all bad being a good actor though…) This was fine when I was younger and had had less time to swot, but doesn’t look so good now…
– I have not always been organised, sometimes letting myself drift into whatever the outside world presents to me. This has proved VERY uncomfortable!
– I have not always been a good communicator of my needs and expectations, either to my pupils or to my school authorities – and when they failed me, I sank!
– As for patience, I have often had a very short fuse in classes, particularly with students who have the same weaknesses as myself!