I completely understand, I’ve been through almost all of what you’re talking about, unfortunately, serveral times as I bought into the whole Surface “thing” from the beginning with RT. I went all in with the Surfaces, Bands and phones, I tell you what, no way MS has a return rate as low as 25%. Except for the phones (made and designed by Nokia) every single device I bought from MS was returned alteast once, every one. Seriously, I am so disappointed in MS for what they have done, but beyond that, I’m disappointed for believing in them so much that I have spent many thousands over the years buying their products. It seriously sickens me thinking about it today.